How to get out of the "Your account is active" loop?
I'm downloading a specific part and suddenly, I noticed that I cannot download anymore. Every time I download it, it redirects me to a page saying "Your account is active, no need to authenticate". What can I do for this? Thank you so much.
Added 2 weeks, 5 days ago.
1 Answer
Hi C!
Thanks for reaching out and flagging this!
Upon checking, your account requires a verification step as part of our platform security that's why you're not able to proceed with downloading the part. We will reach out to you via email to help you out with the next steps.
Our team is already working on updating the incorrect notice you're seeing so it clearly points to our verification requirement going forward.
Thank you!
Answered 2 weeks, 5 days ago.
