I can no longer download footprint or symbol

Thank you. This issue is now resolved.

Just tried today and everything works now.

I have same issue; downloads worked 2 days ago for me, now they don't. It tells me that my account is verified, but the download never goes through.

Same

Hi all,

I apologize for the inconvenience. For transparency, last week we got hit with a bad actor that created thousands of fake accounts and took the website down. That has prompted us to up our security to ensure that the platform is more reliable and sustainable for the real engineers that we are dedicated to serving.

We will look into the system immediately and adjust it accordingly. Please stay tuned for more updates here.

Thank you,
SnapMagic

Hello everyone,

Good news - the service should now be fully back up and running. Please let us know if you face any further issues - either here or by emailing [email protected]. You can also use the chat in the bottom left corner of the screen.

Thank you for your patience with our new security system.

Still not working as I have to give cell number to receive code, but the message never gets received.

Very frustrating.

Hi there!

We want to let you know that we have also made some updates on our system regarding this topic. Please try it again and let us know if you are getting the same error.

Thanks!
Team SnapMagic